Prominent theme support

Tell us what's happening and we'll get back to you within two business days.

Before you write: the documentation covers every section and setting, and the FAQ answers the questions we're asked most — mega menus not appearing, free shipping bars not matching checkout, and inconsistent product image sizes among them.

Send us a message

What we cover

We support the theme itself — anything that doesn't behave the way the documentation says it should, layout problems, broken links, and help finding the right setting. If it's a bug in Prominent, fixing it is our job, and we treat critical bugs as urgent.

What we don't cover

Custom code written for your store, third-party app behaviour, and general Shopify account or billing questions, which Shopify's own support handles better than we can. If you need custom development, hiring a Shopify Partner is the right route — and if you tell us what you're trying to achieve, we're happy to say whether the theme can already do it.

Before you write about a code change

If you've edited the theme's code, duplicate your theme before making further changes. Custom code isn't covered by support and doesn't survive a theme update — you'd need to reapply it each time.

Response times

We reply to every message within two business days. Critical bugs — anything that breaks a storefront or blocks a sale — are handled immediately. You'll get an automatic confirmation as soon as your message reaches us, so you know it arrived.