Refund policy

Return, Exchange, and Cancellation Policy

At Shapify, we prioritize your satisfaction. Please review our guidelines below to understand how to manage cancellations, returns, and exchanges.

Cancellation Timeframe: We accept cancellations only within 6 hours of placing an order. Once confirmed, orders are processed immediately to ensure timely delivery, making cancellations after this timeframe unavailable.
To request a cancellation within the permitted window, please contact us at help.shapify@gmail.com with your order details.

At Shapify, we ensure you receive quality products. However, if you are not satisfied, our return and exchange policy is outlined below:

Return window: returns and exchanges must be requested within 24 hours (1 day) of delivery.
Change-of-mind returns: unopened items in their original packaging can be returned within 24 hours of delivery. A return fee of ₹100 applies and is deducted from your refund.
Items must be unused, unworn, unwashed, in original packaging, and in the same condition as received.
Hygiene: intimate apparel (including shapewear, stockings and bras) that has been opened, tried on, worn or washed cannot be returned.
Please review product descriptions and size guides carefully before ordering, because an item cannot be returned once it has been opened or tried on.
Used, opened, or damaged items by the customer cannot be returned.
Free replacements are available for products with manufacturing defects or a wrong product received. No return fee applies to these.

Exchanges are only available if:

You have 24 hours (1 day) from the time of delivery to initiate a return or exchange. Unfortunately, we cannot process requests beyond this period.

Contact our customer service team at help.shapify@gmail.com within 24 hours of delivery.
Provide your order number, reason for return or exchange, and a video of the package opening (required for wrong items or defects).

Once we receive and inspect your returned item, we will process the refund or exchange promptly.
Refunds will be issued using the original payment method. For change-of-mind returns, the ₹100 return fee is deducted from the refund.
Exchanges will be shipped once the returned item is received.

Custom-made or personalized items cannot be returned or exchanged unless defective.
Sale items may have different return policies. Please check the product page for details.

For further questions or assistance, reach out to our friendly support team:

We appreciate your trust in Shapify and strive to ensure a smooth and hassle-free shopping experience.